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Error 52 can happen for different reasons.

Sometimes the reason is an invalid folder name for "notes" or "pictures".
So before they start the Gedom import, go to the main screen and pick File, Options, Text/Pictures/Media
It would be best if all 3 of those were set to the folder below the data folder.
Because if one of those is a folder that does not exist, it can cause error 52

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